Amortrav
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Support

Warranty

Every Amortrav bag is covered against defects in materials and workmanship for 2 years from the day you add it to your account.

What’s covered

  • The shell, wheels, handles, zips and locks.
  • The Smart Core: its sensors, battery, radios and charging.
  • Repairs or a replacement part, or a replacement bag if a repair isn’t possible, at no cost to you.

What isn’t

  • Normal wear: scuffs, scratches and dents from travel.
  • Damage from accidents, misuse, or repairs and changes not made by Amortrav.
  • Battery capacity that falls gradually with age, as every battery’s does.
  • Loss or theft of the bag.

Your registration

There’s nothing to fill in: adding the bag in the app registers its warranty to your account, with its serial number. You can see it under Account → Support and warranty.

Making a claim

Open the app and go to Account → Support and warranty, then choose the bag; the email it opens already includes its serial and model. Or write to complaints@amortrav.com with the serial number and what happened. We may ask for photos, and we’ll arrange collection if the bag needs to come back to us.

This warranty is in addition to your rights under consumer law, which it doesn’t limit.