Amortrav
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Shipping & returns

How your order reaches you, and what to do if a bag isn’t right.

Shipping

  • We ship to the countries listed at checkout. Shipping costs and any import duties are shown before you pay.
  • Your bags are held for you from the moment you start checkout, and packed once payment is confirmed.
  • When your order leaves us, we email you its tracking. Your order page, linked from your receipt, shows its status at any time.

When it arrives

Inside the box is the bag’s QR code. Scan it in the Amortrav app to add the bag to your account; until then, nobody can claim it. Keep the packaging until you’ve added the bag.

Returns

  • You can return an unused bag within 30 days of delivery for a full refund of the price you paid.
  • If you’ve already added the bag in the app, remove it from your account first (Bag → More → Remove from my bags) so it can be reset.
  • Return it in its original packaging, with the QR code card. We refund to the payment method you used once it reaches us.
  • Arrived damaged or not what you ordered? Tell us within 7 days of delivery and we’ll cover the return shipping and send a replacement.

Start a return

Email inventory@amortrav.com with your order number (it starts with AMT-) and we’ll send you a return label and instructions.